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🗨️ Discord Server

Purpose​

This article will provide information regarding our Community Discord Server

About our Discord​

Our discord is ran by the PloxHost Community Team. It's use is to engage with our community and provide community support

You can join our discord by clicking here. Visit the #support channel for our Community Support Team!

Community Support vs PloxHost Support​

Community Support is provided by the PloxHost community and some PloxHost Staff. You can quickly get answers to common problems by asking in our Discord Server.

PloxHost Support is available via tickets only! Our team is ONLY available online. We will never private message you via discord without advanced noticed.

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Our community support is a community led effort. You are more then welcome to hop in and help anybody out!

Discord Rules​

We expect our server to be safe for all ages. Please review these rules, it helps us keep our safe community the way it is.

General Rules

  1. ALL members must follow and agree to the Discord Terms of Service
  2. Do not harass or directly insult anyone. Do not troll others.
  3. Do not share your password to anybody, we'll never ask for it!
  4. Do not share unsafe links or softwares.
  5. Do not post shortened links
  6. Do not post NSFW content
  7. Do not advertise other discord servers or companies (Clients may post their discord in advertisement)
  8. Listen and heed the staffs words.
  9. Do not disrespect channel topics.
  10. Do not mass DM discord users.
  11. Do not impersonate other members or staff. This doesn’t mean two cannot have the same name, nicknames will be changed if issues are caused.
  12. Do not tag staff members They see your message, they will reply.
  13. Closing and re-creating tickets will put you at the lowest queue spot.
  14. Do not ask the same question in multiple channels
  15. We will never send passwords via discord. All passwords sent are done via our support ticket program.

Advertisement Rules

  1. Only post one advertisement per 24 hours, don't delete and repost.
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Breaking these rules may see you banned / kicked from our discord server. You will be given 3 warnings if your advertisement doesn't comply with the rules, 3 warnings = 1 week mute from the advertisement channel.

Due to discord TOS, we must disclose that we may log your chats - including but not limited to channels, tickets, strictly for training and legibility cases. These logs are kept secure on our servers and will not be accessible to anyone other than the case of legal action.

Note: Please do not share your passwords with anyone in this discord server, this includes staff and community helpers. A staff member will NEVER ask for a password.

Claiming the 'Clients' Role​

  1. Visit https://billing.plox.host/ and sign in.
  2. On the left-hand sidebar, look for 'Link Discord Account'
  3. Follow the linking steps.

Appealing a Discord Ban​

We understand you were banned from our Discord server. In this section we will discuss how you can appeal the ban. Please follow the steps below in order to appeal a ban.

  1. Create a ticket by clicking here
  2. Provide your Discord ID. Use this article for more information.
  3. Please provide a ban reason (if provided)
  4. Please provide us with a reason why we should unban you
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We deserve the right to deny your appeal.